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Shipping and Returns Policy

Shipping and Handling

You will receive a notification with tracking details once your order has been completed and shipped. Once you receive your tracking number, it is your responsibly to keep up to date with your own delivery. 

Print orders usually leave my labs in 2-4 working days. Frame orders in 4-7 working days. Loose prints are packed in tubes and framed prints are carefully packaged in cardboard and styrofoam for the courier service.

Returns Policy 

I take the utmost pride in offering a flawless product that customers are pleased with, but occasionally accidents do happen. I offer a 30-day money back return policy In the event that a print or frame has been damaged on its way to you.

Please contact me within 24 hours upon receipt of the item so that I can discuss a plan of action. Please include photographs of the damage, packaging, address label, and clear explanation of what has occurred. I will quickly arrange a replacement if the responsibility lies with the courier company.

I cannot be responsible if the goods were damaged by the client in the process of opening the package, or if the claim is made past the 24 hour period of receiving the goods.

All items are custom made upon placing your order, so please make sure you are confident in your purchase decision. Unfortunately, I am unable to provide a refund or exchange for change of mind, wrong size, or options chosen.

By placing an order with Casey Mac Prints you are hereby agreeing that you understand and accept all of the above.